Street lights, parking fines and school transportation - the complaints which cost Sheffield Council almost ₤ 16,000 in compensation in 2015

Sheffield Council paid nearly ₤ 16,000 in compensation last year over problems varying from school transport to street lights shining through bedroom windows.There were 20 complaints versus the authority upheld by the City government Ombudsman (LGO) and 2 by the Housing Ombudsman during 2016/17, a new report reveals, resulting in pay-outs amounting to ₤ 15,846. Without a doubt the greatest amount was the ₤ 12,661 offered to parents after the council was criticised for cannot offer school transportation for their child who has unique instructional requirements. The council states it has since taken actions to enhance travel assessments.The council was also censured for, to name a few matters, positioning street lights outside

people's bedroom windows, ignoring e-mails about parking fines, stopping working to offer suitable care and not compensating one male for damage brought on by wet in his council home.Last year's bill was around a third of the ₤ 46,491 settlement it paid in 2015/16. The LGO maintained simply under half of the 41 in-depth investigations it undertook into Sheffield Council in 2015-the third most affordable rate from the eight core cities, behind only Manchester (33 percent)and Nottingham(35 per cent). The ombudsman got 175 queries about the council, the vast majority which never ever caused a full investigation.The highest number of those queries were about highways and transport, followed

by education & kids's services, and adult social care.Delays in providing education, health and care prepare for children with unique educational

requirements prompted various problems, and the ombudsman has warned the council to anticipate a public report into'service failings'in that area.But the council

says strategies have actually already been developed to resolve the problems raised and improve its performance.The council likewise says it has reviewed how grievances about adult social care are handled, leading to the introduction of additional training for managers and much better tracking of the process.The ombudsman only deals with those complaints which the complainant believes have actually not been sufficiently solved by the council.Sheffield Council

and its partners Capita, Kier and Veolia between them handled 3,269 official problems during 2016/17. The annual ombudsman grievances report is due to precede councillors on the audit and

requirements committee next Thursday.It was collectively written by Mark Bennett, the council's director of HR and client service, and Gillian Duckworth, director of legal services.

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